Terms of Service

01Our Services

Pipeline Logic provides digital services for small businesses, including AI workflow automation, digital marketing and advertising management, and website design and development. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a written proposal or service agreement signed by both parties (the "Agreement").

02Fees & Payment

Fees are set out in your Agreement. Unless stated otherwise, invoices are due upon receipt. Our one-time initiation fee of $99 is non-refundable, as it covers onboarding, discovery, and account setup work performed at the start of every engagement.

Advertising spend paid to third-party platforms such as Google or Meta is separate from our service fees, is paid by you directly or passed through at cost, and is never refundable by Pipeline Logic.

03Client Responsibilities

You agree to provide timely access to the accounts, materials, and approvals reasonably needed to perform the services. You represent that any content, branding, images, data, or customer lists you provide to us are owned by you or properly licensed, and that your business, offers, and instructions to us comply with applicable law. Delays caused by missing access or approvals may extend project timelines.

04The 90-Day Guarantee

We stand behind our work. If Pipeline Logic fails to deliver the services listed in your signed Agreement, you are eligible for a full refund of the service fees you paid to Pipeline Logic under that Agreement.

Eligibility. The guarantee applies only to the specific services and deliverables listed in a mutually signed Agreement, and only where Pipeline Logic has failed to fulfill them as agreed. It does not apply to changes in scope requested after signing, delays caused by the client, or outcomes controlled by third-party platforms.

How to claim. Send a written refund request to support@pipelinelogic.net within 90 days of the Agreement's effective date, describing which agreed services were not fulfilled.

What is refunded. Eligible refunds cover service fees paid to Pipeline Logic under the applicable Agreement. The $99 initiation fee, third-party advertising spend, and third-party costs such as domains, hosting, software subscriptions, and platform fees are excluded. Approved refunds are issued within 30 days.

05Communications & SMS Consent

By submitting a form or engaging our services, you consent to receive communications from us by email and phone regarding your inquiry or engagement.

Text message consent is separate. We send text messages only if you expressly opt in, such as by checking the SMS opt-in box on our forms or enabling text notifications in the client portal. Consent to receive text messages is not a condition of doing business with Pipeline Logic. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. See our Privacy Policy for how we handle your information.

06Intellectual Property

Your deliverables. Upon full payment of all fees due under an Agreement, you receive a perpetual, non-exclusive, royalty-free license to use the final deliverables we create for you, such as your website, ad creative, and automation workflows, for your business purposes.

Our tools. Pipeline Logic retains ownership of its pre-existing materials, frameworks, templates, know-how, and internal tools, including any improvements to them made during an engagement. Nothing in these Terms transfers ownership of those materials.

Portfolio rights. Unless you ask us in writing not to, we may display completed work, your business name, and your logo in our portfolio, case studies, and marketing materials.

07Third-Party Platforms

Our services depend on third-party platforms we do not control, including Google, Meta, Squarespace, and other advertising, hosting, and software providers. We are not responsible for platform outages, policy changes, algorithm changes, pricing changes, account reviews, suspensions, or disapprovals imposed by those platforms. We will use commercially reasonable efforts to help you resolve platform issues affecting your engagement, but platform decisions are outside our control and are not a failure to deliver under Section 4.

08Client Portal

Clients may be given access to our client portal to view project milestones, approvals, reports, and support tickets. You are responsible for keeping your login credentials confidential and for activity under your account. Notify us promptly of any unauthorized access. We may suspend portal access for security reasons or upon termination of an engagement. You agree not to misuse the portal, attempt to access other clients' data, or interfere with its operation.

09Term & Termination

Engagements run for the term stated in your Agreement. Where an Agreement does not state termination terms, either party may terminate ongoing monthly services with 30 days written notice. Fees for services performed through the effective date of termination remain due. Either party may terminate immediately if the other materially breaches these Terms or the Agreement and fails to cure within 15 days of written notice.

10Indemnification

You agree to defend, indemnify, and hold harmless Pipeline Logic, its members, and its employees from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of: (a) content, materials, data, or customer lists you provide to us; (b) campaigns, messages, or workflows operated at your direction or on your behalf; (c) your products, services, offers, or business practices; or (d) your violation of applicable law, including advertising, telemarketing, and privacy laws.

11Disclaimer of Warranties

Except as expressly stated in these Terms or an Agreement, our services and website are provided "as is" and "as available." We do not guarantee specific business results, revenue, rankings, lead volume, or advertising performance, as these depend on factors outside our control, including your market, your offer, and third-party platforms.

12Limitation of Liability

To the maximum extent permitted by law, Pipeline Logic will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to these Terms or any engagement will not exceed the amounts you paid to Pipeline Logic for the specific service giving rise to the claim during the 12 months preceding the claim.

13Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, internet or utility outages, labor disputes, war, or government action. The affected party will resume performance as soon as reasonably possible.

14Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or our services will be brought exclusively in the state or federal courts located in Tarrant County, Texas, and each party consents to the jurisdiction and venue of those courts.

15Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes take effect constitutes acceptance. For active clients, material changes will also be communicated by email and will not retroactively modify a signed Agreement.